Operator Details and Corporate Registration
WinSpirit is operated by Complete Technologies N.V., a limited liability company (Naamloze Vennootschap) incorporated and registered under the laws of Curaçao. The company’s registered office is located at Heelsumstraat 51, E-Commerce Park, Curaçao. Payment processing services in connection with the platform are provided by BOVIVE LTD, a company incorporated in Cyprus under registration number HE 388037.
All contractual relationships between players and the operator are governed by the Terms and Conditions published on this website. By registering an account and using the services of WinSpirit, each user acknowledges and accepts these terms in full.
Licence and Regulatory Authority
Complete Technologies N.V. holds an online gaming licence issued under the framework of Antillephone N.V., bearing licence number 8048/JAZ. In connection with the transitional regulatory process introduced by the Curaçao Gaming Authority (CGA) following the enactment of the National Ordinance on Games of Chance (Landsverordening op de kansspelen, LOK, P.B. 2024, no. 157), the operator operates with a Certificate of Operation referenced as OGL/2024/923/0383.
The regulatory authority responsible for the oversight of online gaming operations conducted from Curaçao is the:
- Curaçao Gaming Authority (CGA)
- Website: www.gamingcontrolcuracao.org
The CGA is a government body established under Curaçao law and is responsible for the issuance, suspension, and revocation of online gaming licences, as well as supervisory compliance with AML/CFT legislation applicable to the gaming sector. The licence authorises the operator to offer business-to-consumer (B2C) online gaming services, including casino games, live dealer products, and other games of chance, to eligible players in permitted jurisdictions.
Territory of Service and Jurisdictional Restrictions
WinSpirit provides its services to players located in jurisdictions where accessing and using online gaming platforms is not prohibited under applicable local law. The operator does not accept registrations from residents of jurisdictions where online gambling is explicitly restricted or prohibited by statute.
It is the sole responsibility of each player to ensure that accessing and using the WinSpirit platform is lawful in their jurisdiction of residence prior to registering an account or making any deposit. The operator makes no representation that the services are appropriate or available in all jurisdictions.
Players from the following countries are not permitted to register or use the platform:
- The United States of America
- France and French territories
- The Netherlands and Dutch territories
- Curaçao
- Any other jurisdiction where online gambling is prohibited by applicable law
This list is subject to revision without prior notice in accordance with changes in applicable regulations or the operator’s internal compliance policies.
Age Verification and Minimum Age Requirement
Access to all real-money gaming services offered by WinSpirit is strictly restricted to individuals who are 18 years of age or older. No person under the age of 18 is permitted to register an account, make a deposit, or participate in any form of wagering activity on this platform.
The operator applies mandatory age verification procedures at the point of registration and prior to the processing of any withdrawal. Players may be required to submit documentary evidence of their date of birth as part of the identity verification process. Any account found to belong to a person under the minimum age will be suspended immediately, all associated winnings will be voided, and any deposited funds will be returned in accordance with applicable procedures.
The operator encourages parents and guardians to make use of appropriate parental control software to prevent minors from accessing online gambling platforms.
Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy
KYC Procedures
In accordance with its obligations under the applicable AML/CFT regulatory framework and the conditions of its gaming licence, Complete Technologies N.V. maintains a comprehensive Know Your Customer programme. All registered players are subject to identity verification requirements, which may include the submission of the following documents:
- A valid government-issued photo identification document (passport, national identity card, or driver’s licence)
- Proof of residential address issued within the preceding three months (utility bill, bank statement, or official government correspondence)
- Proof of ownership of any payment method used for deposits or withdrawals
- Source of funds documentation, where required by the operator’s risk assessment procedures
The operator reserves the right to request additional documentation at any stage of the customer relationship, including during ongoing monitoring procedures. Failure to provide requested documentation within a reasonable timeframe may result in account restriction or closure.
AML and Counter-Financing of Terrorism (CFT) Compliance
Complete Technologies N.V. maintains an AML/CFT compliance programme consistent with the requirements imposed by the Curaçao Gaming Authority and the applicable provisions of the LOK. The programme includes, but is not limited to:
- Customer due diligence (CDD) and enhanced due diligence (EDD) for higher-risk accounts
- Ongoing monitoring of player transactions for patterns indicative of money laundering or terrorist financing
- Screening of customers against applicable sanctions lists and politically exposed persons (PEP) registers
- Retention of customer and transaction records for the minimum periods required by law
- Internal reporting procedures and the appointment of a dedicated compliance officer responsible for AML/CFT matters
Where the operator identifies or has reasonable grounds to suspect that a transaction may be connected with money laundering, terrorist financing, or any other financial crime, it will take all steps required under applicable law, which may include filing a suspicious activity report with the competent authority and placing a hold on the relevant account pending investigation.
Data Protection and Information Security
Complete Technologies N.V. processes personal data in accordance with applicable data protection legislation. The collection, storage, and use of player data is governed by the operator’s Privacy Policy, which is published on this website and forms an integral part of the terms of service.
The operator implements technical and organisational security measures to protect personal and financial data, including:
- Transport Layer Security (TLS) and 256-bit SSL encryption across all data transmissions between the player’s device and the operator’s servers
- Secure storage of personal data with access controls restricted to authorised personnel
- Two-factor authentication (2FA) available to all registered players for account access
- Regular security assessments and system audits
Personal data collected from players is used solely for the purposes of account management, identity and age verification, payment processing, fraud prevention, and compliance with applicable legal and regulatory obligations. Data is not sold or disclosed to third parties except where required by law or necessary for the provision of services (e.g. payment processors, identity verification providers). All third-party service providers engaged by the operator are subject to confidentiality obligations and data processing agreements consistent with applicable law.
Players may exercise their rights in relation to their personal data, including the right to access, rectification, and erasure where applicable, by submitting a written request to the operator via the contact details provided on this website.
Responsible Gambling
Complete Technologies N.V. is committed to promoting responsible gambling practices and to mitigating the risks of problem gambling among its customers. The operator recognises that gambling may cause financial or personal harm to a minority of players and has implemented a range of measures to support player welfare.
Available Player Controls
Registered players have access to the following self-management tools through their account settings:
- Deposit limits: players may set daily, weekly, or monthly limits on the amount deposited into their account
- Session time limits: players may restrict the duration of individual gaming sessions
- Loss limits: players may set a maximum amount they are willing to lose within a defined period
- Reality checks: periodic on-screen notifications reminding players of the time elapsed during an active session
- Self-exclusion: players may apply a voluntary self-exclusion for a minimum period of six months, during which access to all real-money gaming services will be suspended
- Account cooling-off period: a temporary break from gambling activity without full account closure
Requests to activate self-exclusion or increase account restrictions take effect without delay. Requests to reduce or remove restrictions are subject to a mandatory cooling-off period before taking effect.
Player Support and External Resources
Players who believe that their gambling behaviour may be causing harm are encouraged to seek support. The following independent organisations provide free and confidential assistance:
- Gambling Help Online (Australia) – 1800 858 858
- Gambling Help Line (Australia)
- Gamblers Anonymous Australia
The operator’s customer support team is able to provide information regarding responsible gambling tools and to assist players in activating account restrictions at any time.
Game Fairness and System Certification
All games made available on the WinSpirit platform utilise certified Random Number Generator (RNG) technology to ensure that game outcomes are random, independent, and not subject to manipulation. The platform has obtained system certification from the Curaçao Gaming Control Board, which covers RNG integrity and software compliance. Game return-to-player (RTP) percentages are independently verified and are published within the relevant game information where applicable.
Dispute Resolution
Internal Complaints Procedure
Any player who has a complaint or dispute relating to the services provided by WinSpirit should, in the first instance, contact the operator’s customer support team by submitting a written complaint to support@winspirit.com. The complaint should include a clear description of the issue, the relevant account details, and any supporting documentation.
The operator will acknowledge receipt of all formal complaints and endeavour to provide a substantive response within a reasonable timeframe. The operator’s complaints handling procedure is documented in full within the Terms and Conditions.
Escalation and Alternative Dispute Resolution
Where a complaint is not resolved to the player’s satisfaction through the operator’s internal process, the player may escalate the matter to the Curaçao Gaming Authority. The CGA maintains supervisory authority over licensed operators and accepts complaints from players in accordance with its published procedures.
Players may submit complaints to the CGA via the official portal at www.gamingcontrolcuracao.org.
Disputes that cannot be resolved through the above channels remain subject to the jurisdiction of the competent courts of Curaçao, as specified in the operator’s Terms and Conditions.
Legal Disclaimer
The information contained on this page is provided for transparency and general information purposes. It reflects the operator’s understanding of its current legal and regulatory status as at the date of last revision. Players are advised to review the full Terms and Conditions, Privacy Policy, and Responsible Gambling Policy published on this website for complete information governing their use of the platform. Nothing on this page constitutes legal advice.
Gambling involves financial risk. Players should only participate with funds they can afford to lose. This service is intended solely for adults aged 18 and over.