What This Policy Covers
This Cookie Policy explains how WinSpirit Casino, operated from Level 12, 123 Eagle Street, Brisbane QLD 4000, Australia, uses cookies and similar tracking technologies on winspirit-cassino-australia.com. It covers what cookies are placed on your device when you visit the site, why each type is used, how long they stay active, and what choices you have over them.
By continuing to use this website, you acknowledge that cookies may be set on your device in accordance with the preferences you select. If you do not agree to the use of non-essential cookies, you can adjust your settings at any time using the options described below.
This policy should be read alongside our Privacy Policy and Terms and Conditions, which together explain how we collect, use, and protect your personal information.
What Cookies Are and How They Work
A cookie is a small text file that a website stores on your browser or device when you visit. It allows the site to remember certain information about your session or preferences, either for the duration of your visit or across multiple visits over time.
Cookies are not programs and cannot execute code on your device. They do not carry viruses or malware. Their main function is to pass small amounts of data between the website and your browser so the site can function properly, remember your settings, and gather aggregated statistics about how people use it.
In addition to traditional cookies, we may also use related technologies such as:
- Web beacons – tiny invisible images embedded in pages or emails that signal when content has been loaded or opened
- Local storage objects – similar to cookies but stored directly in your browser with a larger capacity
- Session tokens – short-lived identifiers that keep your account session active while you are logged in
- Pixel tags – small snippets of code used to measure the effectiveness of certain content or marketing activity
Throughout this policy, references to “cookies” include all of the technologies listed above unless stated otherwise.
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are required for the website to function. Without them, core services such as account login, secure session management, and payment processing cannot operate. They cannot be switched off in our systems because disabling them would break essential parts of the site.
Strictly necessary cookies on WinSpirit Casino include those that:
- Authenticate your identity when you sign in to your account
- Maintain your session while you navigate between pages
- Support encrypted communication during deposit and withdrawal transactions
- Enforce age verification and access controls required under applicable Australian gambling regulations
- Detect and prevent fraudulent activity, account takeovers, and unusual betting patterns
- Store your cookie consent preferences so you are not asked repeatedly on every visit
These cookies are set by WinSpirit Casino directly and are not shared with third parties for advertising purposes.
Functional Cookies
Functional cookies allow the website to remember choices you make and provide personalised features that go beyond basic operation. They are not strictly required for the site to load, but they significantly improve your experience.
Examples of what functional cookies do on this site:
- Remember your preferred language and display settings
- Store your chosen currency for deposits and withdrawals
- Keep your game history and recently played titles accessible
- Retain bonus preferences and promotional opt-in status across sessions
- Support live chat functionality so you can pick up a support conversation where you left off
Functional cookies may be set by us or by third-party service providers whose tools appear on our pages, such as customer support platforms. Information collected by these cookies may be shared with those providers solely to deliver the relevant service.
Analytics and Performance Cookies
These cookies collect aggregated, anonymised data about how visitors interact with the website. The information helps us understand which pages are visited most frequently, how long people spend on different sections, where users drop off during registration or deposit flows, and whether error messages are being displayed unexpectedly.
Analytics data is used to identify areas of the site that can be improved and to assess the performance of new features before rolling them out to all users. No data collected through analytics cookies is used to identify individual players or linked back to your account without your explicit consent.
We may use tools such as Google Analytics to assist with this measurement. Google Analytics processes data under a data processing agreement and anonymises IP addresses before any information is stored.
Marketing and Targeting Cookies
Marketing cookies track your activity across websites to help us, and our advertising partners, show you relevant promotions and offers. On WinSpirit Casino, these cookies may be used to:
- Record which bonus offers you have seen so you are not shown the same promotion repeatedly
- Measure the effectiveness of campaigns promoting WinSpirit’s welcome package, free spins offers, and reload bonuses
- Enable retargeting so that relevant advertising can be displayed on other websites you visit after leaving ours
- Build audience segments for promotional communications based on the types of games you play
Marketing cookies are only placed with your consent. You can withdraw that consent at any time through the Cookie Settings panel accessible in the website footer. Withdrawing consent will not affect any personalised experience you have already received.
Note: All marketing activity connected to gambling services complies with the requirements of the Interactive Gambling Act 2001 (Cth) and the advertising standards applicable to gambling operators in Australia. WinSpirit Casino does not direct targeted gambling advertising at minors or individuals who have self-excluded.
Specific Cookies in Use
First-Party Cookies Set by WinSpirit Casino
- ws_session – Session cookie. Keeps your login session active while you use the site. Expires when you close your browser.
- ws_consent – Persistent cookie. Records your cookie consent preferences. Retained for 12 months.
- ws_lang – Persistent cookie. Stores your language and display preferences. Retained for 6 months.
- ws_geo – Session cookie. Verifies your approximate location for compliance and currency display purposes. Expires at session end.
- ws_rg_flag – Persistent cookie. Stores responsible gambling settings you have applied to your account, including deposit limits and session reminders. Retained for the duration your account is active.
Third-Party Cookies
- _ga, _gid (Google Analytics) – Analytics cookies that record page views and session data in anonymised form. Retained for up to 2 years (_ga) and 24 hours (_gid).
- _fbp (Meta/Facebook Pixel) – Marketing cookie used to measure ad campaign performance and support retargeting on Meta platforms. Retained for 90 days.
- intercom-session (Intercom) – Functional cookie that maintains your live chat session and conversation history with our support team. Retained for 7 days.
Third-party providers listed above operate under their own privacy and cookie policies. We encourage you to review those policies if you want to understand how these companies handle data independently of WinSpirit Casino.
Cookie Durations
Cookies fall into two broad duration categories:
- Session cookies are temporary. They exist only while your browser is open and are automatically deleted when you close your browser tab or window. Most authentication and fraud-prevention cookies fall into this category.
- Persistent cookies remain on your device after your browser is closed, for a defined period or until you delete them manually. Preference, analytics, and marketing cookies are typically persistent.
We aim to keep cookie retention periods as short as practically possible while still delivering the services they support. If a cookie’s purpose can be achieved with a shorter lifespan, we review and shorten it accordingly.
Your Cookie Choices and How to Manage Them
Cookie Settings Panel
When you first visit winspirit-cassino-australia.com, a consent banner gives you the option to accept all cookies, reject non-essential cookies, or customise your preferences by category. You can return to this panel at any time by clicking “Cookie Settings” in the website footer.
Changes you make take effect immediately. If you remove consent for a category, cookies in that group will be cleared from your device and will not be set again during your current or future visits unless you re-enable them.
Browser-Level Controls
Every major browser provides built-in tools to view, block, or delete cookies. The steps vary depending on which browser you use:
- Google Chrome – Settings > Privacy and security > Cookies and other site data
- Mozilla Firefox – Settings > Privacy and Security > Cookies and Site Data
- Safari (macOS/iOS) – Preferences > Privacy > Manage Website Data
- Microsoft Edge – Settings > Cookies and site permissions > Cookies and site data
Blocking all cookies through your browser will affect the functionality of many websites, not just WinSpirit Casino. Certain features, including account login and session management, will not work correctly if strictly necessary cookies are blocked at the browser level.
Opting Out of Analytics
If you use Google Analytics and prefer to opt out entirely from tracking across all websites you visit, Google provides a free browser add-on at tools.google.com/dlpage/gaoptout that prevents your data from being included in Google Analytics reports.
Opting Out of Targeted Advertising
For advertising-related cookies, you can manage your preferences through the Australian Digital Advertising Alliance’s opt-out tools or through the privacy settings of individual ad networks. Keep in mind that opting out of targeted advertising does not mean you will stop seeing ads from WinSpirit Casino; it means the ads you see will be less tailored to your activity.
Cookies and Responsible Gambling Compliance
WinSpirit Casino takes its responsible gambling obligations seriously. Certain cookies play an active role in supporting the responsible gambling tools available to players:
- Session time reminders rely on cookies to track how long you have been playing during a single visit and to display alerts when configured thresholds are reached
- Deposit limit settings are maintained in part through account-linked cookies so your limits are applied consistently across devices
- Self-exclusion status is verified through server-side controls supported by authentication cookies, ensuring excluded accounts cannot access gaming content
Disabling strictly necessary cookies may interfere with the correct operation of responsible gambling controls. If you have set deposit limits, session reminders, or other restrictions on your account, please contact our support team before making significant changes to your cookie settings to confirm those protections remain in place.
If you are concerned about your gambling habits, free and confidential support is available from Gambling Help Online on 1800 858 858 or at gamblinghelponline.org.au.
Cookies and the Privacy Act 1988 (Cth)
To the extent that cookies on this site collect or process personal information as defined under the Privacy Act 1988 (Cth), WinSpirit Casino handles that information in accordance with the Australian Privacy Principles (APPs). This includes obligations around the collection, use, storage, and disclosure of personal data.
Where cookies collect information that could identify you, either directly or in combination with other data held about your account, that data is treated as personal information and protected accordingly. You have the right to request access to personal information we hold about you and to ask us to correct any inaccuracies.
To exercise these rights or to raise a concern about how we handle your data, you can contact us at help@winspirit-cassino-australia.com or by phone on +61 7 3210 8619. We aim to respond to all privacy enquiries within 30 days. If you are not satisfied with our response, you have the right to escalate a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Do Not Track Signals
Some browsers send a “Do Not Track” (DNT) signal to websites to indicate that the user prefers not to be tracked across sessions. At present, there is no agreed technical standard for how websites should respond to DNT signals, and their interpretation varies across the industry.
WinSpirit Casino currently does not alter its cookie behaviour based on DNT signals. We encourage you to use the Cookie Settings panel described above, which gives you direct, category-level control over which cookies are active on our site.
Cookies Set via the WinSpirit App
If you access WinSpirit Casino through our mobile application, available on the App Store and Google Play, similar tracking technologies may be used within the app environment. Mobile apps typically rely on device identifiers and SDK-based tracking tools rather than traditional browser cookies, but the purposes are equivalent: ensuring secure login, analysing app performance, and supporting personalised features.
Your in-app privacy preferences can be managed through your device’s privacy settings under the relevant permissions for the WinSpirit Casino app.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, updates to applicable law, or changes in how our business operates. When material changes are made, we will notify you through a notice on the website and, where appropriate, by email to the address registered on your account.
Continuing to use the website after any changes take effect will be taken as acceptance of the revised policy. If you disagree with any changes, you may close your account by contacting our support team.
Contact Us
If you have questions about this Cookie Policy or want to discuss how cookies are used on winspirit-cassino-australia.com, our team is available through the following channels:
- Email: help@winspirit-cassino-australia.com
- Phone: +61 7 3210 8619
- Post: Level 12, 123 Eagle Street, Brisbane QLD 4000, Australia
- Office hours: Monday to Saturday, 9AM to 6PM AEST
For live support, you can also use the chat feature available directly on the website.